BuildOps vs ServiceTitan for Commercial Contractors: Pricing Model, Terms and Features

BuildOps vs ServiceTitan is a choice only commercial contractors face: BuildOps sells to commercial firms alone, while ServiceTitan serves residential and commercial trades. Neither BuildOps nor ServiceTitan publishes a price for 10 users.

BuildOps’s about page describes it as commercial-only, built around commercial assets rather than home addresses. ServiceTitan has residential trade pages such as HVAC alongside a page for commercial contractors.

The one set of figures BuildOps publishes is for Payments+, its card and ACH payments add-on, which has no monthly fee (published price) and charges per transaction instead. ServiceTitan publishes no price for anything, payment processing included. Everything else comes from a quote, so this page compares how each one builds that quote, what its contract commits you to and what the plans list. It draws on each vendor’s public pages and terms, checked on November 10, 2026; we have not used either product. The BuildOps price list and terms and what ServiceTitan publishes about its packages go into each vendor alone.

BuildOps and ServiceTitan side by side

BuildOps’s pricing page names no plans, so the tables below show its offer as a single subscription; that word is ours, not a BuildOps plan name. The columns follow the ordering rule in our methodology, and with no price on either side the order is not a judgment.

Plans, and the features where they differ

Where their features differ

From each vendor's own plan pages, checked on November 10, 2026. 'Not listed' means the vendor's pages don't mention it on that plan, not that the product can't do it. We have not used these products.

BuildOps and ServiceTitan: the features where they differ, the lowest plan that includes each

Feature	BuildOps	ServiceTitan
Route optimization	Not listed (Pages describe sending the nearest technician, not route planning) 6 3 16	Not listed (Starter, Essentials and The Works: Dispatch Pro, an add-on, assigns jobs by proximity; route ordering not described. Max assigns technicians by location; route ordering not described) 55 28 23 65 62 32
GPS tracking	Add-on 3 6	✓ All plans 26 50
Online booking	Not listed 14 6	✓ On Max; add-on listed for Starter, Essentials and The Works, not confirmed 56 49 65 50 62
Estimates and quotes	✓ Included 14 11	✓ From Essentials 65 33 52
Multi-option estimates	Not listed 14 6	✓ From Essentials 65 46
Online card payments	Add-on 4 21	✓ On Max 65 34 62
Service agreements and memberships	✓ Included 14 6	✓ On The Works 65 41
Flat-rate pricebook	Not listed (Vendor pages conflict: help center adds fixed-price items, a resource page says no HVAC price book) 15 18 20	✓ All plans 65 44 30 45 50
Inventory	✓ Included 7 6	Not listed (Starter, Essentials and The Works: Help center does not say which packages. Max page names inventory without describing stock tracking) 65 36 31 62 50
Customer portal	Not listed 14 6	Not listed (Help center does not say which packages) 65 27 62 50
Two-way texting	Not listed 14 6	✓ All plans 26 50
Email and text marketing	Not listed 14 6 2	✓ On Max; add-on listed for Starter, Essentials and The Works, not confirmed 40 54 50 62
Phone system or call tracking	Not listed 14 6	✓ On Max 65 43 50
Timesheets	✓ Included 6 13	✓ On Essentials and The Works 65 42 51 25
Job costing	Not listed (Only on plans that include projects) 14	Not listed (Help center does not say which packages) 65 48 62 50
Open API	Not listed 14 6 8	Not listed (No package-level statement found) 65 38 62 50

• Both BuildOps and ServiceTitan list these: scheduling and dispatch; invoicing; equipment tracking; QuickBooks Online sync; QuickBooks Desktop sync. 14 6 12 9 19 65 29 50 62 37 35 22 47

Each cell names the lowest plan, in the vendor's own order, whose page lists the feature ("From"), or the plans that list it ("On") when only the vendor's last plan does or a higher plan does not. The cells come from each vendor's own plan pages.

The two divide their offers along different lines. BuildOps scopes a plan by the kind of work: its pricing page says a service-only plan covers dispatching, maintenance agreements, quoting and invoicing, a plan with projects adds submittals, RFIs, change orders and daily reports, and a service plan can add the project tools later. ServiceTitan scopes by depth: the Starter, Essentials and The Works cards on its pricing page list service features such as dispatching, invoicing, payroll and memberships, while its crew scheduling, daily logs and pay applications are described on a separate construction page. Ask ServiceTitan which package or product those construction tools come with.

Yearly cost for three, ten and thirty users

How each cost is worked out: 12 times the monthly price of the cheapest plan that allows that many users (a small team is 2 technicians and 1 office user, a mid-size team 8 and 2, a large team 25 and 5), on that plan's cheapest published billing term. That plan may not include every feature you need. One-off fees are listed separately and are not included.

Yearly cost at three team sizes

Vendor	3 users Small team: 2 technicians, 1 office	10 users Mid-size team: 8 technicians, 2 office	30 users Large team: 25 technicians, 5 office
BuildOps	Not published	Not published	Not published
ServiceTitan	Not published	Not published	Not published

The site’s mid-size team is eight technicians and two office staff, and the two vendors would not count it the same way. BuildOps’s pricing page bases its price on the number of field and office users together, and says the cost per user depends on the plan and its features; it does not say whether the two kinds of user cost the same. ServiceTitan prices per technician: its Terms of Use separate field users, its Managed Technicians and Managed Installers, from administrative users such as dispatchers, schedulers and office staff, and say administrative users may come with a package in set quantities at no extra charge. Neither the quantities nor the price of further office users is published.

Subcontractors split them further. BuildOps’s pricing page says subcontractors are managed in BuildOps without licenses of their own. ServiceTitan’s help article on managed technicians, written for customers on its managed technician pricing, says managed technicians, the ones it bills for, generally include subcontractors who work as service or installation technicians. A commercial firm that relies on subcontracted crews should give both vendors the same headcount, with subcontractors listed separately.

The differences that change the decision

Who each one is built for

BuildOps has industry pages for commercial trades such as HVAC and mechanical, plumbing and electrical work, and residential service is outside its market. ServiceTitan’s industry pages range from HVAC and roofing to lawn care, and its commercial contractor page presents one platform for commercial work. A contractor with both residential and commercial customers is in ServiceTitan’s market on both sides; BuildOps addresses only the commercial side.

A user floor or a minimum subscription

BuildOps’s Terms of Service make the number of users in your order a floor for the whole term. You can add users partway through at the order’s per-user price, prorated, and the new total becomes the floor; you cannot go back below it until the term ends. ServiceTitan’s Terms of Use let a customer agree a minimum number of user subscriptions, which it pays for through the term, and let ServiceTitan raise the price for a customer with no agreed minimum if its number of field users falls. Above an agreed minimum, the same Terms let you adjust the number of subscriptions from time to time. Its help article on managed technicians says a customer who signed up at the minimum access level of three managed technicians is billed for three, even with fewer entered; it doesn’t say every customer has that minimum.

So a crew that grows for a large project and shrinks afterwards is treated differently. With BuildOps the peak becomes the floor until the term ends. With ServiceTitan you can drop back to an agreed minimum, but without one the price may rise when field users fall. Either way, set the starting number at the headcount you keep all year.

What the public contract terms say

The contract terms row above quotes both in full. BuildOps’s Terms of Service leave the term and fees to each order and say nothing about a standard term, renewal or canceling for convenience; they allow termination only for breach or insolvency. Fees are non-refundable apart from narrow cases, overdue amounts can carry interest, and a customer paying its BuildOps bill by card pays the card fees.

ServiceTitan’s Terms of Use also leave the term to the order form, but fill the gap when there is none: the subscription then runs month to month and renews automatically. Ending a term early costs every remaining payment, and ServiceTitan can change fees on notice unless the order form says otherwise. BuildOps’s public terms don’t say how or at what price a term renews, so those are the points to get written into your order.

Payment processing

BuildOps sells online card payments as an add-on; ServiceTitan includes it on Max. BuildOps’s Payments+ runs through Payabli, according to its payments help article, and its Payments+ page lets you absorb card fees or pass them on to your customers, at the rates in the payment processing row above. ACH is not available to Canadian accounts. ServiceTitan’s payments page covers cards, Tap to Pay, Pay by Bank and payment links, says fees vary with the payment method, the transaction type and your agreement, and sends rate questions to its sales team. So BuildOps lets you work out processing costs before a sales call, and ServiceTitan does not.

Accounting and ERP

Beyond QuickBooks, BuildOps’s integrations page lists Sage, NetSuite, Viewpoint Spectrum and Viewpoint Vista, and its implementation page says every implementation includes setting up and validating the ERP integration. Its QuickBooks Online help article limits what syncs, for example to Non-Inventory and Service item types. ServiceTitan’s accounting integrations page lists QuickBooks Online and Desktop, Sage 50, Sage Intacct, NetSuite and Xero.

Pricing the work: pricebooks and estimates

BuildOps's plan pages do not list a flat-rate pricebook (Vendor pages conflict: help center adds fixed-price items, a resource page says no HVAC price book); ServiceTitan includes it on every plan. BuildOps’s pricebooks help article sets customer prices by marking up item costs and labor rates, and a newer article on fixed pricing in pricebooks adds an option to lock the price of specific items. A BuildOps article on HVAC price books says it does not offer a ready-made HVAC price book. ServiceTitan’s pricebook is in every package on its pricing page, and its ready-made flat-rate catalog, Pricebook Pro, is sold separately.

BuildOps lists estimates and quotes; ServiceTitan includes them from Essentials. BuildOps's plan pages do not list multi-option estimates; ServiceTitan includes them from Essentials. For new construction, BuildOps’s Sales and CRM page says large bids are still estimated in the contractor’s preconstruction tools, with its CRM+ module managing the pipeline.

Field tools and add-on modules

BuildOps sells GPS tracking as an add-on; ServiceTitan includes it on every plan. BuildOps's plan pages do not list two-way texting; ServiceTitan includes it on every plan. BuildOps lists inventory; ServiceTitan's plan pages do not list it (Starter, Essentials and The Works: Help center does not say which packages. Max page names inventory without describing stock tracking). BuildOps lists timesheets; ServiceTitan includes them on Essentials and The Works.

BuildOps sells three add-on modules: Payments+, Fleet+ and CRM+. The Fleet+ page says its tracking hardware is self-installed with no upfront cost, but neither Fleet+ nor CRM+ shows a subscription price. ServiceTitan’s equivalents are its Pro products, such as Fleet Pro and Marketing Pro, listed on its Pro products page without prices, and its Terms of Use bill each one as an extra subscription until you cancel it.

Max is in pilot for commercial work

ServiceTitan’s AI package, Max, has its own page with no price. Its announcement opens Max to every residential in-home contractor but only to a limited pilot of commercial and roofing contractors. No ServiceTitan page places Max above or below The Works, and unless it joins that pilot, a commercial firm is weighing BuildOps against ServiceTitan’s three other packages. On the BuildOps side, its small business page describes Smart Dispatch, which suggests technicians by skill and certification.

What to settle before you sign, in order

1. Count your people both ways. For BuildOps, every field and office user, leaving subcontractors out. For ServiceTitan, every managed technician, asking whether your subcontracted service and installation technicians count, and how many administrative users the package covers.
2. Fix the scope. With BuildOps, service, projects or both, and the price of adding the second scope later. With ServiceTitan, the package, and which package or product brings the construction tools.
3. Set the floor at your steady headcount. The BuildOps user floor and any ServiceTitan minimum both hold for the full term. Without a ServiceTitan minimum, ask whether the price can rise if your field users fall.
4. Get the term and renewal written down. BuildOps’s public terms are silent on both; ServiceTitan’s default of month to month applies only without an order form.
5. Price each module by name. Fleet+ and CRM+ for BuildOps; each Pro product you want for ServiceTitan.
6. Get ServiceTitan’s processing rates. BuildOps publishes its Payments+ rates; ServiceTitan gives them only on request.
7. Ask what implementation costs. BuildOps’s pricing page says implementation and onboarding support come with every plan, while its Terms of Service treat implementation, training and data migration as professional services bought under an order. ServiceTitan publishes no onboarding price.

Who should pick which

We don’t name a winner. Without prices to compare, it depends on five things: whether you do any residential work, how much of your business is projects, how much you rely on subcontractors, your accounting system and how you price jobs.

Any residential work. ServiceTitan, because BuildOps does not serve residential customers, according to its about page.

Service and construction projects in one system. Both pitch for this. BuildOps sets out its project scope on its pricing page and its project management suite covers resource planning, document control, subcontracts and construction financials. ServiceTitan describes its construction tools on its construction page. Ask each for a demo built around one of your own projects.

Heavy use of subcontractors. BuildOps needs no licenses for subcontractors; ServiceTitan’s help center says managed technicians generally include subcontractors who act as service or installation technicians. Ask each to show, in the quote, how your subcontractors would be billed.

Accounting system. A firm on Viewpoint Vista or Spectrum finds both named on BuildOps’s integrations page. One on Xero finds it on ServiceTitan’s integrations page.

Flat-rate pricing. ServiceTitan’s pricebook is in every package, with a ready-made catalog available as Pricebook Pro. BuildOps’s pricebooks mark up cost, with fixed prices for specific items, and BuildOps says it offers no ready-made HVAC price book.

Neither advertises a free trial for testing this first. On BuildOps: No free trial is advertised. The pricing and home pages lead to a demo and a custom proposal; the Terms of Service mention trials only as something BuildOps may offer. 14 17

Other comparisons and price lists: FieldEdge vs ServiceTitan for residential trades, Service Fusion vs ServiceTitan, our HVAC software price comparison and field service software pricing for every vendor.